Hi, how can we help?

If you requested an OTP/verification code and it was sent to you via our official Shopee Security WhatsApp business account, it is genuine if the following features are present:

1. The account name is "Shopee Security"
2. There is a green check mark next to the name
3. The WhatsApp account is a business account

Reminder: Please do not share your OTP with anyone under any circumstances for security reasons.

Find out more about Shopee official channels.